{"id":11623,"date":"2024-06-06T09:05:26","date_gmt":"2024-06-06T09:05:26","guid":{"rendered":"http:\/\/103.252.84.44\/?page_id=11623"},"modified":"2025-09-16T10:29:45","modified_gmt":"2025-09-16T10:29:45","slug":"acts-policies-rules-regulations-and-guidelines","status":"publish","type":"page","link":"https:\/\/ccaa.gov.bt\/?page_id=11623","title":{"rendered":"Acts, Policies, Rules &amp; Regulations and Guidelines"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11623\" class=\"elementor elementor-11623\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2695d4 e-flex e-con-boxed e-con e-parent\" data-id=\"b2695d4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cc2459 elementor-widget elementor-widget-toggle\" data-id=\"7cc2459\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1301\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1301\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Acts<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1301\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1301\"><ul><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/Consumer-Protection-Act-of-Bhutan-2012.pdf\" target=\"_blank\" rel=\"noopener\">Consumer Protection Act of Bhutan, 2012<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1302\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1302\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Policy<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1302\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1302\"><ul><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/National-Competetion-Policy.pdf\" target=\"_blank\" rel=\"noopener\">National Competition Policy, 2020<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1303\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1303\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Rules & Regulations:<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1303\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1303\"><ul><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/CPRR-2015-Revision-Regulations-2022-1.pdf\" target=\"_blank\" rel=\"noopener\">Consumer Protection Rules and Regulations 2015 (Revision), 2022<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/Consumer-Protection-Rules-and-Regulations-2015-1.pdf\" target=\"_blank\" rel=\"noopener\">Consumer Protection Rules and Regulations, 2015<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/Package-Pilgrimage-Regulation-2017-1.pdf\" target=\"_blank\" rel=\"noopener\">Package Pilgrimage Regulation, 2017<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1304\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1304\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Guidelines:<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1304\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1304\"><ul><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/PSI-Guideline-2021-OCP.pdf\" target=\"_blank\" rel=\"noopener\">Pyramid Scheme Identification Guideline, 2021<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/Consumer-Grievance-Redressal-Guidelines-2017.pdf\" target=\"_blank\" rel=\"noopener\">Consumer Greivance Redressal Guidelines, 2017<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/Mediation-Handbook-2022-Final-version_compressed.pdf\" target=\"_blank\" rel=\"noopener\">Mediation Handbook for Consumer Disputes, 2022<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1305\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1305\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Others:<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1305\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1305\"><ul><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/ID-Card-Issuance-Usage-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Policy on usage of CCAA identification card<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/Return-Cancellation-Policy-Sample-Framework.pdf\" target=\"_blank\" rel=\"noopener\">Goods Return\/Cancellation Policy &#8211; Sample Framework<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/SOP-FOR-STORAGE-AND-HANDLING-OF-LIQUIFIED-PETROLEUM-GAS-AT-LPG-RETAIL-OUTLETS-2024.pdf\" target=\"_blank\" rel=\"noopener\">SOP for Storage and Handling of Liquified Petroleum Gas (LPG) at LPG Retail Outlets, 2024<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/GUIDELINE-ON-THE-STORAGE-HANDLING-AND-DISPENSING-AT-PRO-2024.pdf\" target=\"_blank\" rel=\"noopener\">Guidelines on storage, handling and dispensing at Petroleum Retail Outlets, 2024<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/06\/Office-order-for-PRO-and-LPG-outlets.pdf\" target=\"_blank\" rel=\"noopener\">Office order for PRO and LPG outlets<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-admin\/upload.php?item=13888\">Pyramid Schemes: What Are They and How to Spot Them (Dzongkha)<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/12\/Infographic-on-Pyramid-Scheme-Eng.png\">Pyramid Schemes: What Are They and How to Spot Them (English)<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/12\/Infographic-on-Making-Big-Purchase-Eng.png\">Understanding Terms and Conditions Before Making High Value Purchase (Eng)<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2024\/12\/Infographic-on-Making-Big-Purchase-Dzo.png\">Understanding Terms and Conditions Before Making High Value Purchase (Dzo)<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2025\/02\/Product-Labeling.jpg\">Product Labeling: A Business Guide to Compliance and Consumer Protection<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2025\/02\/Product-Safety.jpg\">Product Safety: A Business Guide to Compliance and Consumer Protection<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2025\/02\/Smart-Shopping.jpg\">Smart Shopping: What to Check When Buying Food Products at the Grocery<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2025\/02\/Factsheet-1-English.png\">Understanding Consumer Options for Rejection of Goods, Refunds and Replacements<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2025\/02\/MPI.png\">Price Watch: Guide to Market Price Information<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2025\/02\/Smart-Online-Shopping.png\">Smart Online Shopping Tips: How to Stay Safe and Make Informed Purchases<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2025\/02\/Outer-Page.png\">Business Obligations in Consumer Protection: A Quick Guide<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2025\/03\/What-to-Consider-Before-Filing-a-Consumer-Complaint.png\">What to Consider Before Filing a Consumer Complaint<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2025\/03\/How-to-Lodge-a-Complaint-with-the-CCAA.png\">How to Lodge a Complaint with CCAA<\/a><\/li><li><a href=\"https:\/\/ccaa.gov.bt\/wp-content\/uploads\/2025\/09\/Final-Standard-Operating-Procedure-docx1.pdf\">SOP for Detection and Prevention of Pyramid Schemes<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Acts Consumer Protection Act of Bhutan, 2012 Policy National Competition Policy, 2020 Rules &#038; Regulations: Consumer Protection Rules and Regulations 2015 (Revision), 2022 Consumer Protection Rules and Regulations, 2015 Package Pilgrimage Regulation, 2017 Guidelines: Pyramid Scheme Identification Guideline, 2021 Consumer Greivance Redressal Guidelines, 2017 Mediation Handbook for Consumer Disputes, 2022 Others: Policy on usage of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-11623","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ccaa.gov.bt\/index.php?rest_route=\/wp\/v2\/pages\/11623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccaa.gov.bt\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ccaa.gov.bt\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ccaa.gov.bt\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ccaa.gov.bt\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11623"}],"version-history":[{"count":76,"href":"https:\/\/ccaa.gov.bt\/index.php?rest_route=\/wp\/v2\/pages\/11623\/revisions"}],"predecessor-version":[{"id":14730,"href":"https:\/\/ccaa.gov.bt\/index.php?rest_route=\/wp\/v2\/pages\/11623\/revisions\/14730"}],"wp:attachment":[{"href":"https:\/\/ccaa.gov.bt\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}