Key findings: Overall compliance was satisfactory All fuel pumps tested dispensed within permissible tolerance All establishments issued receipts on request Prices were largely displayed as required Many businesses already accommodate returns and exchanges informally. The CCAA needs to encourage them to formalise these practices through written refund, return and warranty policies, and to keep calibration […]

The price of local eggs in Thimphu has more than doubled in just two years. A tray of 30 eggs that cost around Nu. 240 in September 2024 now costs about Nu. 530. But not all essentials have followed the same trend. Rice prices have remained virtually unchanged, while edible oil has become about 23% […]

In October the Authority recorded 27 consumer complaints and resolved 18 of them, facilitating Nu 124,484 in refunds. Its inspectors visited 308 businesses across three dzongkhags, its outreach team addressed 703 people in Trongsa, and its price monitors tracked 49 commodities in six markets. This issue explains how those numbers came about, and what they […]

Trongsa, Bhutan | 22 October 2026 — A receipt kept, a price questioned, or a suspicious online offer turned down can make all the difference in protecting a consumer. But knowing when something is wrong and where to turn for help is just as important. From 13 to 20 October, the Competition and Consumer Affairs […]

The Competition and Consumer Affairs Authority (CCAA) is pleased to present its September 2026 Monthly Report, highlighting key activities and developments in consumer protection, market surveillance, price transparency, outreach, research, and legislative reform. During the month, CCAA handled 55 consumer complaints, resolved 39 cases, and facilitated refunds amounting to Nu. 31,939.51 to six consumers. The […]