The CCAA Monthly – April 2026 captures a month where consumer protection delivered measurable results while exposing deeper market challenges. With over Nu. 1.2 million refunded to consumers and nearly 79% of complaints resolved, this edition highlights how enforcement is making a tangible difference. At the same time, nationwide market surveillance shows strong compliance in many areas—but also reveals a critical gap, with most businesses still lacking clear refund and return policies.

At the heart of this issue is the “doma paradox”—a striking case where falling source prices failed to translate into relief for consumers, pointing to structural weaknesses in price transmission. Alongside this, the launch of Price Watch signals a new push for transparency, empowering consumers with real-time price benchmarks.

The edition also looks ahead, featuring progress on a landmark unified consumer protection and competition law, and expanded outreach efforts preparing citizens for an increasingly digital marketplace. Together, these stories reflect a broader shift: from addressing individual grievances to building a fairer, more accountable market system for all.

Visit the link to view the details: https://ccaa.gov.bt/wp-content/uploads/2026/05/Final-CCAA-Monthly-April-2026.pdf