During March 2024, the CCAA received a total of 10 consumer complaints, of which five complaintswere fully resolved while five are still under investigation and redressal process (Fig I). As in the pastmonths, breach of business terms and conditions by businesses tops the nature of violation (Fig. I).

The office is pleased to publish the Market Surveillance Report for Haa and Paro Dzongkhag. Major markets in the two Dzongkhags were inspected over a period of 14 days starting from March 5, 2024, with the support of Bhutan Food and Drug Authority (BFDA), Paro.  The primary objective of the inspection was to ensure that business firms comply with the market standards as per […]

March 15 is commemorated as the World Consumer Rights Day to raise global awareness about consumer rights and needs. Celebrating the day is an opportunity to draw attention to consumer issues globally and demand that their rights are respected and protected. This year’s theme “Fair and Responsible AI for Consumers” underscores the need for artificial intelligence […]

All e-commerce firms must have a valid business license for supply of goods or services, andbusinesses have to be conducted in accordance with the Trade and Industry Rules, 2023 andConsumer Protection Act, 2012 amongst other extant rules.As in other countries, the number of e-commerce or online businesses has been trending upwardsin recent years. If managed […]