SECTION A: COMPLAINTS RECEIVED AND REDRESSALA total of nine consumer complaints were registered during April, 2024; of which five have beensuccessfully resolved while four are under investigation/ mediation. Two complaints pertainedto breach of sales terms and conditions, two to delivery of sub-standard/ poor quality goods orservices, five to other unethical business practices and the last […]

The office is pleased to publish the Market Surveillance Report for Dagana and Tsirang Dzongkhag. Major markets in the two Dzongkhags were inspected over a period of 14 days starting from April 6, 2024, with the support of field Officials of Bhutan Food and Drug Authority (BFDA).  The primary objective of the inspection was to ensure that business firms comply with the market […]

A Memorandum of Understanding (MoU) was signed between Bhutan and Bangladesh on ‘Technical Cooperation in Consumer Protection’ on March 25, 2024 in Dhaka, Bangladesh. This MoU aims to resolve consumer issues of both the countries. The MoU will also strengthen technical cooperation in consumer protection and institutional relationship between the Competition & Consumer Affairs Authority […]

The office is pleased to publish the Market Prices of 30 essential commodities for the month of March 2024 for 22 dzongkhag towns/thromdes These are prices collected from a number of major retailers in the locality. The CCAA shall continue to collect and publish market prices on a quarterly basis, for the benefit of the general consumers and businesses